Service announcements and outages
Details of planned outages and other announcements for the Secondary Uses Service (SUS+) and Data Landing Platform (DLP). Please report any service issues on 0300 303 5035 or via the web reporting tool.
Announcements and planned outages
Maintenance is planned on the SUS+ or DLP platforms on the following dates and times. The systems may be unavailable during these times:
| Date | Time | Type |
|---|---|---|
| Thursday 3 September 2026 | 6pm to 10pm | SUS+/DLP maintenance |
| Wednesday 9 September 2026 | 6pm to 10pm | SUS+/DLP maintenance |
| Wednesday 23 September 2026 | 6pm to 10pm | SUS+/DLP maintenance |
| Wednesday 30 September 2026 | 6pm to 10pm | SUS+/DLP maintenance |
| Wednesday 7 October 2026 | 6pm to 10pm | SUS+/DLP maintenance |
| Wednesday 14 October 2026 | 6pm to 10pm | SUS+/DLP maintenance |
| Wednesday 28 October 2026 | 6pm to 10pm | SUS+/DLP maintenance |
Operational hours
SUS+ (Silver service) - 24 hours a day, 7 days a week, 365 days a year.
DLP (Bronze service) - 8am to 6pm, Monday to Friday (excluding bank holidays).
Service desk
Report any service issues via the ServiceNow Portal (log in required)
Click Submit a call
Click Contact us from the Categories List and then click Contact us form that is displayed and complete all relevant fields
or call 0300 303 5035.
Monthly trust reports
The latest monthly trust reports are available on the operational support page.
Last edited: 27 August 2026 11:00 am