Service updates

What we’ve fixed

Resolved issues causing delays during virus scanning of uploaded files.

Improved error handling so users are clearly shown what needs attention.

Fixed issues with buttons and file handling in certain upload scenarios.

What’s improved

Improved reliability and speed of file processing.

Enhanced the upload journey with clearer instructions and updated content.

Added clearer service messaging and improved landing pages.

Why this matters

Reduces delays when uploading and processing documents.

Makes it easier to understand and complete upload tasks.

Improves visibility of errors so they can be quickly resolved.

Provides a clearer, more user-friendly experience across the service.

What we’ve changed

Continued improvements to document processing and security checks.

Updated content and guidance across key user journeys to make the service easier to use.

What we’ve fixed

Corrected problems when removing files during upload that could send users to the wrong screen.

Ensured records in certain states are handled correctly and not processed incorrectly.

Fixed minor accessibility issues with page headings.

What’s improved

Users can now download all records, including those still under review.

General improvements to performance and reliability.

Why this matters

Makes it easier to access all relevant records in one place.

Reduces errors during file uploads and improves workflow efficiency.

Supports a smoother and more accessible user experience.

What we’ve fixed

Updated Lloyd George upload guidance

We have corrected the guidance shown after completing a Lloyd George record upload or review.

Practice admins will now see clearer instructions explaining how to update their clinical systems after records are uploaded to the service.

The updated guidance advises practices to add a note to the patient’s electronic health record using SNOMED code.

What we’ve changed

We have updated the service to align with the latest NHS design and accessibility standards, improving usability and accessibility across the service.

What we’ve fixed

NHS number entry during record review

You can now continue reviewing records after entering an NHS number where one was previously missing.

What’s improved

Records without an NHS number (shown as “N/A”) can now be progressed after entering the correct NHS number

Why this matters

Previously, entering an NHS number returned you to the review list and stopped you from progressing the record. This has now been resolved.

What we’ve changed 

Build version number throughout the service

We’ve added the build version number to the service footer so you can easily see which version you’re using.

What we’ve changed

Improvement made to the document preview experience in the review section of the NDR.

Previously, when reviewing scanned paper notes and selecting 'No' to indicate that demographics were not correct, the preview screen also displayed existing scanned paper notes linked to the patient’s NHS number, in addition to the files included in the current review.

This has now been corrected.

The preview will now only display the documents that are part of the current review, ensuring that users are only shown relevant files.

What we’ve changed 

This release focused on internal improvements to reliability and quality of the service. There are no visible changes for users.

What’s new

You can now:

• reassign pages in scanned paper notes to another patient
• view version history for scanned paper notes, and restore them to a previous version
• restrict staff from accessing patient records in the service

See help and guidance for more information and guidance on using these new features.

What we’ve changed 

We’ve added the date a patient record was created and last edited to the Lloyd George summary report. You will see this information when you download the report.

What we’ve fixed

Refreshing a page while reviewing documents

We fixed an issue where refreshing the page during document review showed a blank screen.

Now, if you refresh while reviewing a document, you’ll be taken back to the 'Documents to review' page. This will make it easier for you to continue your work.

Error messages when uploading EHR notes and attachments

We’ve improved how error messages appear when you upload electronic health record (EHR) notes or attachments.

If you add files on the 'Choose electronic health record (EHR) notes' or 'Choose electronic health record (EHR) attachments to upload' pages and then use the skip link to continue, the error message will now appear above the files you need to remove. This makes it easier to understand the problem and complete your upload.

What we’ve changed

We’ve changed how we display buttons on a patient Lloyd George record page. You’ll now find the document actions in a panel above the patient’s document. For scanned paper notes, this replaces the green 'Add files' button.

GP admin users will now see the page below:

GP clinical users will now see the page below:

We’ve launched 2 new features which enable practices to upload and review documents before they are stored in the service.

Upload a document

Practices can now upload:

• Lloyd George scanned paper notes
• additional pages to a patient’s existing scanned paper notes
• a full electronic health record if it cannot be transferred electronically
• letters and documents for a patient who has left your practice

Start uploading a document by going to the patient’s record and selecting the button Upload documents for this patient, then select the type of document you need to upload.

Full guidance on uploading documents can be found in our help and guidance pages.

Review documents waiting for storage in the service

You can now review documents for patient’s registered at your practice before they’re stored in the service.

Documents will be listed for you to review if:

• a patient’s previous practice uploads them 
• they did not upload successfully when your practice bulk transferred its records into the service 

You can review each document and decide whether to store it in the service.

Start reviewing your documents by selecting Admin hub on the home screen, then Review documents.

Full guidance on reviewing documents can be found in our help and guidance pages.

We’re now displaying a cookies banner on our service pages. The banner will disappear when you choose a preference. You can change your cookie settings at any time in the cookies page.

We’ve made some performance and security improvements in this release. You won’t notice any changes to how the service looks or works.

What we’ve changed

We’ve removed the banner about reduced support for the service between 24 December 2025 and 2 January 2026. The service has resumed its full level of support.

What’s new

We’ve displayed a banner on the service’s start page to notify users that there will be reduced support for the service between 24 December 2025 and 2 January 2026. If there's a problem with this service between these dates, contact the National Service Desk on 0300 303 5035, or email [email protected].

What’s changed

We’ve changed the content and design of the ‘Manage Lloyd George records’ page for PCSE users to reflect the new document types that can be stored in the service for a patient.

The main changes are:

• the demographic information and table style has been updated in line with how these are displayed in the rest of the service
• new columns have been added to the table to show the document type

We’ve made some performance and security improvements in this release. You won’t notice any changes to how the service looks or works.

We’ve made some performance and security improvements in this release. You won’t notice any changes to how the service looks or works.

We’ve made some performance and security improvements in this release. You will not notice any changes to how the service looks or works.